Eugene David
...The One-Minute Pundit

Sunday, September 11, 2005


Michigan's largest cable and Internet provider is battling persistent complaints about unreliable service, uncaring customer support and unfriendly prices as it faces intensifying competition.

Hmmm, I wonder who THAT could be?

Comcast Corp....

OoooooooooooOOOOOOOOOOOOooooooooooooh!

...which recently riled customers with a nearly two-month delay in rolling out faster high-speed Internet service, has one of the lowest customer satisfaction ratings in an industry notorious for poor service.

It earned the worst score possible in six of seven categories in J.D. Power and Associates' most recent cable and satellite provider survey.

If that weren't dismal enough, its biggest competitor in Metro Detroit, WOW! Internet, Cable and Phone, won top honors in the survey with a near-perfect score.


Thank God for no competition -- RIGHT BRIAN ROBBER?

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