Thursday, February 22, 2007
Posted
7:00 PM
by Gene
Another magazine makes another list:The airline originally came in at No. 4 on our list--J.D. Power surveyed customers in early 2006--and it has a history of great service. But in the wake of such a massive operational meltdown, we decided to take a wait-and-see approach this year before naming it one of our Customer Service Champs.That would seem the -- prudent thing.
|