Eugene David
...The One-Minute Pundit

Thursday, February 22, 2007


Another magazine makes another list:

The airline originally came in at No. 4 on our list--J.D. Power surveyed customers in early 2006--and it has a history of great service. But in the wake of such a massive operational meltdown, we decided to take a wait-and-see approach this year before naming it one of our Customer Service Champs.

That would seem the -- prudent thing.

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