Eugene David
...The One-Minute Pundit

Friday, September 26, 2003


[A]n organization with an ombudsmen [sic] is almost always one that has a customer service problem. Not to mention staffing bloat.

This is true with consumer products companies, this is true with the movie industry (their "ombudsmen" are the IDIOTS who cook up JACK'S ALPHABET SOUP), and it's true A-number-1 with the NEWS HACKS. Yes, think of the news biz as one big CUSTOMER SERVICE ORGANIZATION and it really starts to stink.

I just wish he'd used the right noun.

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