Posted
6:22 PM
by Gene
"Sponge listening." This is what we peons get too often from corporate America. This we definitely get after corporate America puts idiot notions in its head, like
Six Sigma -- or TECH-SUPPORT OUTSOURCING. It's screwy ideas like these that turned GM and Ford and Chrysler into the Clunker Brothers, and that threaten to do the same with the customer-service-challenged PC business.
Michael Dell listened to the complaints -- but only after he heard the siren voices, and his rep has taken a big licking too.
Thank you, Rev. Kronk, for that GREAT term.
P. S. We non-corporate PEONS will still get the Indians. I was thinking of buying a Dell laptop next year. I may not now.