Eugene David ...The One-Minute Pundit |
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Monday, November 24, 2003
"Sponge listening." This is what we peons get too often from corporate America. This we definitely get after corporate America puts idiot notions in its head, like Six Sigma -- or TECH-SUPPORT OUTSOURCING. It's screwy ideas like these that turned GM and Ford and Chrysler into the Clunker Brothers, and that threaten to do the same with the customer-service-challenged PC business. Michael Dell listened to the complaints -- but only after he heard the siren voices, and his rep has taken a big licking too.
Thank you, Rev. Kronk, for that GREAT term. P. S. We non-corporate PEONS will still get the Indians. I was thinking of buying a Dell laptop next year. I may not now.
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